Refund and Returns Policy

Effective Date: December 31, 2024

At Fasttrack Rapic, we aim to ensure customer satisfaction by providing quality products and reliable services. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds are granted. By purchasing from fasttrackrapic.net, you agree to comply with this policy.

Return Eligibility

To qualify for a return, the item must meet the following criteria:

  • It must be unused, in its original condition, and include all packaging and accessories.
  • The return request must be initiated within 30 days of the purchase date.
  • Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Clearance or sale items.
  • Perishable goods or custom-made products.
  • Items damaged through misuse or unauthorized alterations.

Return Process

  1. Initiate a Return: Contact our customer service team at info@fasttrackrapic.net or call (989) 875-3052 to request a return authorization.
  2. Ship the Item: Once approved, ship the item to the address provided by our team. Customers are responsible for return shipping costs unless the return is due to a defect or our error.
  3. Inspection and Approval: Upon receipt, we will inspect the item. Approved returns will be processed within 7 business days.

Refunds

Refunds will be issued to the original payment method. Depending on your bank, it may take 3-5 business days for the funds to reflect in your account. If you paid via store credit or gift card, the refund will be applied accordingly.

Exchanges

If you received a defective or incorrect item, please contact us immediately. We will arrange for a replacement at no additional cost. Exchanges are subject to product availability.

Cancellation Policy

Orders can be canceled within 24 hours of purchase for a full refund. After this period, the order may already be processed and shipped, in which case the standard return process will apply.

Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. The effective date of the current policy is listed at the top of this page.

Contact Us

For assistance or questions regarding this Refund and Returns Policy, please contact us: